Udhyog Offline-first accounting
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Support center

Sales, onboarding, migration, and operations help

Contact Udhyog for plan guidance, onboarding help, migration planning, billing questions, backup recovery preparation, and issue escalation across English, Hindi, and Gujarati support paths.

Email support

Share detailed requests with context

Best for onboarding checklists, billing references, export samples, migration planning notes, or anything that needs an audit trail.

  • Send firm name, contact number, and issue summary
  • Attach screenshots, export samples, or report names when relevant
  • Use email for escalations that need written follow-through
Email info@udhyogapp.in

WhatsApp support

Fast path for active operational issues

Best for quick triage on document, payment, report, printer, or user workflow issues where your team needs a guided next step quickly.

  • Share one issue per message thread when possible
  • Include screen recording or screenshots for UI issues
  • For migration questions, mention source software and file type first
Open WhatsApp support

Support hours

Monday to Saturday, 8:00 am to 5:00 pm IST

Requests sent outside support hours are queued for the next working window. Critical migration or recovery guidance is still routed through the same support desk.

  • Standard response goal: same business day during support hours
  • Escalation goal: prioritized review when business workflows are blocked
  • Languages covered: English, Hindi, Gujarati

Standard path

Setup, billing, and known workflow help

Use this for onboarding, subscription checks, document settings, reports, and routine configuration requests.

Escalation path

Blocked operations, restore guidance, or post-migration issues

Use this when live work is blocked, recovery is required, or a planned import needs owner-level review and timing coordination.

Before you contact us

Prepare exact business context

Firm name, affected screen, platform, visible error, last successful step, and whether the issue affects Draft or Final help us shorten response time.

Issue preparation checklist

Send the exact firm name, user role, platform, and the screen where the issue starts.

Migration planning requests

Mention source software, file type, whether this is a new-firm import or existing-firm import, and whether duplicate review is expected.

Billing and subscription requests

Include invoice ID, payment reference, plan name, and the org or firm involved so we can verify entitlement state faster.

Recovery and backup requests

Tell us backup date, backup source, whether the passphrase is available, and what happened immediately before restore was attempted.

What to include for faster help

  • Firm or account name exactly as shown in the app
  • Platform details: Windows, Android, iOS, or web
  • Exact document, report, or workflow affected
  • Screenshot, screen recording, or export sample when relevant
  • Whether work is blocked right now or can continue with a workaround

Send a detailed support request

Use this form for sales follow-up, onboarding planning, migration preparation, billing help, PDF/report issues, backup guidance, and owner-level escalations.

Onboarding

First setup and role planning

  • Firm creation, GST setup, prefixes, and branding
  • User role planning for owner, admin, accountant, sales, and viewer
  • Document flow and daily-use orientation for teams

Migration

Cutover planning and dry-run review

  • Source file review, detection expectations, and compatibility notes
  • New-firm versus existing-firm import planning
  • Duplicate review, conflict handling, and recovery preparation

Billing

Plan, entitlements, and subscription questions

  • Starter, Growth, and Pro fitment
  • Add-ons, invoice references, and renewal checks
  • Why a feature is blocked by plan or add-on state

Backup and restore

Safety-first recovery guidance

  • Backup creation routines and passphrase handling
  • Restore verification before live work continues
  • Recovery steps after a failed import or device issue

Users and roles

Firm access, security, and role clarity

  • Join codes, same-device user switching, and role checks
  • Why an action is blocked by permission or plan
  • Owner and admin responsibilities for sensitive workflows

Reports and GST

Exports, summaries, and filing preparation

  • Why a report total does or does not match a workflow
  • Export preparation for accountant handoff
  • GST review issues that should be fixed before export

Documents and PDF

Preview, share, print, and formatting issues

  • Preview, print, and share behavior on supported platforms
  • Branding, signature, address, and PDF rendering questions
  • What to collect before reporting a document issue

Escalation

When business operations are blocked

  • Explain what is blocked, since when, and whether there is a workaround
  • Include the last successful step and any visible error or stage name
  • For import issues, include job status, failed stage, and report path when available

Support FAQ

Detailed answers for common sales, onboarding, migration, and support situations.

Which channel should we use for a live document or payment issue?
Use WhatsApp first if active work is blocked and your team needs quick triage. If the issue needs screenshots, exports, or owner follow-through, send the same context by email as well.
What should we share before asking for migration help?
Share source software name, file type, whether you want a new-firm import or existing-firm import, approximate data size, and whether duplicate review is expected for parties or items.
Can your team recover our data if we lose a backup passphrase?
No. Recovery depends on the backup and its passphrase both being available. Support can guide the restore process, but it cannot reconstruct a lost backup secret.
How do we report a plan or feature-access mismatch?
Send your plan name, invoice or payment reference if recent billing changed, the feature you expected, and the screen where the feature is blocked. We will verify entitlement state before suggesting next steps.
What helps most when PDF, print, or share behavior looks wrong?
Share the document type, whether the issue is in preview, print, or share, a screenshot or sample PDF if possible, and the platform where it happened. Mention if the issue started after a recent update or settings change.
Do you promise real-time cloud sync support on the website?
No. Public support and website wording stay within shipped behavior. We guide users on current release capabilities, rollout status, and safe workarounds only.
Who should contact support for migration or restore decisions?
Owner or admin users should lead migration, restore, and role-sensitive requests because those workflows affect live firm data, duplicate decisions, and recovery planning.
What is the best way to escalate if our business is blocked?
Use WhatsApp or email during support hours with the words "operations blocked", then include the affected firm, platform, last successful step, visible error, and whether a temporary workaround exists.